Terms & Conditions

Effective Date: 30th October 2025
Contact: [email protected]

1. Introduction

These Terms & Conditions govern the use of DriveOn.lk’s services.
By booking a driver through our website, phone, or WhatsApp, you agree to the terms outlined here.

2. Service Scope

• Drivers provided by DriveOn.lk operate customers’ own vehicles.

• We do not supply company-owned vehicles.

• Service availability is 24/7 across Sri Lanka.

3. Booking & Confirmation

• Bookings can be made online, via phone, or WhatsApp.

• Once confirmed, customers will receive driver and vehicle details.

• DriveOn.lk reserves the right to refuse service under unsafe or unlawful conditions.

4. Payments

• Payments must be made directly to DriveOn.lk through approved payment methods.

• Pricing varies based on package type (hourly, distance, day-time, or delivery).

• Additional waiting time, extra kilometers, or special requests may incur extra charges.

5. Customer Responsibilities

• Ensure the vehicle is in safe and legal condition for driving.

• The driver should not be held responsible for any existing mechanical issues.

• Customer must comply with Sri Lankan traffic laws and insurance requirements.

6. Liability

• DriveOn.lk is not liable for damages resulting from pre-existing vehicle faults or accidents caused by third-party negligence.

• Our drivers are trained and insured under our company’s liability policy.

• Any disputes or claims must be reported to [email protected] within 48 hours of the incident.

7. Safety & Conduct

• Our drivers are verified, uniformed, and trained.

• DriveOn.lk maintains a zero-tolerance policy for misconduct or unsafe driving.

8. Termination of Service

DriveOn.lk reserves the right to terminate a booking without refund in cases of:

• Aggressive or unsafe customer behavior

• Illegal requests or misuse of service

9. Governing Law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.