Safety & Conduct Policy

Effective Date: 30th October 2025
Contact: [email protected]

1. Introduction

At DriveOn.lk, safety, professionalism, and customer respect are the foundations of our service.
This Safety & Conduct Policy outlines the standards and expectations for all drivers, staff, and customers using our services.

Our mission is to ensure that every journey is safe, comfortable, and reliable for both passengers and drivers.

2. Driver Verification & Background Checks

• All drivers are personally interviewed and verified by DriveOn.lk management.

• Background checks include:

  • Valid Sri Lankan driving license verification

  • National ID and address confirmation

  • Police clearance when applicable

  • Minimum 3 years of driving experience (including city and long-distance travel)

• Drivers are issued DriveOn.lk Identification Cards and must wear them during duty.

3. Vehicle Safety

• DriveOn.lk does not provide company-owned vehicles. Drivers operate customers’ personal vehicles.

• Customers must ensure their vehicle:

  • Is roadworthy and legally registered

  • Has up-to-date insurance and emission certificates

  • Is in safe mechanical condition before handover

• Drivers are required to check basic vehicle condition before starting the trip (e.g., lights, tires, brakes).

4. Driver Conduct & Professional Behavior

All DriveOn.lk drivers must:

• Dress neatly in smart casual or company uniform.

• Maintain polite and professional communication at all times.

• Refrain from smoking, drinking alcohol, or consuming drugs before or during duty.

• Avoid any form of harassment, discrimination, or inappropriate behavior.

• Not use mobile phones or engage in unsafe driving habits.

• Follow all Sri Lankan road and traffic laws strictly.

5. Customer Conduct

To maintain mutual respect and safety:

• Customers must treat drivers respectfully and avoid abusive language or threats.

• Customers are prohibited from requesting illegal or unsafe driving actions (e.g., overspeeding, overtaking in prohibited zones).

• Alcohol consumption is permitted only for passengers, not for drivers.

• Customers should settle any payments directly through official DriveOn.lk-approved methods.

6. Duty Hours & Rest

• To ensure driver alertness and safety:

  • Maximum duty per driver per day: 12 consecutive hours

  • Mandatory rest period after 6 hours of continuous service

• For overnight bookings, customers must ensure proper rest or accommodation for the driver.

7. Alcohol & Drug Policy

• DriveOn.lk enforces a zero-tolerance policy toward alcohol or drug consumption by drivers on duty.

• Any driver found violating this rule will face immediate termination and be reported to authorities.

8. Emergency & Accident Protocol

• In the event of an accident:

  • The driver must stop the vehicle immediately, ensure passenger safety, and contact emergency services (119).

  • The customer and driver must notify DriveOn.lk Support at once via phone or email.

  • DriveOn.lk will assist in coordination with law enforcement and insurance providers.

9. Data & Privacy Protection

• All customer data (pickup, drop, contact details) are used solely for booking and communication purposes.

• Drivers are strictly prohibited from saving or reusing customer personal data for personal or external use.

• Violations will result in immediate suspension and legal action.

10. Misconduct & Disciplinary Actions

Violations of this Safety & Conduct Policy may result in:

• Written or verbal warning

• Suspension or permanent removal from the driver network

• Legal action in cases involving misconduct or criminal activity

11. Reporting Violations

Customers or staff can report any misconduct or safety issue to:
📧 [email protected]
All reports are handled confidentially and investigated promptly.

12. Policy Updates

DriveOn.lk reserves the right to amend or update this policy without prior notice.
Any changes will be published on our website with the new effective date.